Getting Started
Use Gerad to post loads, join as a driver, manage fleet operations, and track freight activity from one platform. The steps below help each type of user get active safely and quickly.
Accounts, Sign-In, and Verification
Most account issues come from missing documents, wrong phone numbers, or incomplete approval steps. This section explains how access and verification work.
Driver Help
Drivers use Gerad to complete onboarding, manage vehicles and documents, browse loads, run trips, and request payouts. These are the main help topics drivers usually need.
Shipper Help
Shippers use Gerad to post loads, fund payments digitally, track delivery, and manage disputes or invoices. The topics below cover the most common shipper needs.
Business Suite Help
Business Suite is for companies that coordinate shipments through teams, departments, finance controls, and repeat logistics workflows instead of one personal shipper account.
Fleet Owner and Manager Help
Fleet organizations need stronger controls for drivers, vehicles, dispatch, and payouts. This section explains the common administrative actions available to fleet teams.
Payments, Wallets, and Payouts
Payment questions affect almost every user type, so we collect the most common finance topics in one place.
Telegram Bot and Notifications
Gerad can send account and operations updates through Telegram when a user links their account and enables the notification channel.
Safety, Security, and Good Practice
Gerad depends on trusted users and careful handling of freight, identity, and money. These reminders apply across the platform.
Contact and Escalation
When self-service steps are not enough, the support team can inspect specific accounts, shipments, documents, and payments.
Still need help?
If your issue is still unresolved, use the public contact page or the in-app support tools. For account-specific help, include your role, phone number, shipment or payout reference, and a screenshot when possible.